Capita Hartshead Tracing Solutions

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Privacy Policy

Website Privacy Statement
The website www.capitahartsheadtracing.co.uk ("the Website") is operated by Capita Hartshead Tracing Solutions Limited ("we" and "us"). For the purposes of the Data Protection Act 1998 ("the Act"), the data controller is Capita Hartshead Tracing Solutions Limited, with registered number 02260524 of The Registry, 34 Beckenham Road, Beckenham, Kent BR3 4TU. Our nominated representatives for the purpose of the Acts is the Compliance Team at Hartshead House, 2 Cutlers Gate, Sheffield S4 7TL.

We are responsible for the processing of any personal data collected from users of the Website. We take care to protect the privacy of clients, scheme members and users of the Website. Set out below (together with the terms of use of the Website) is an explanation of how we process information about users of the Website.

Collection and use of information
The information which we collect and store during normal use of the Website is used to monitor and analyse how parts of the Website are used. Such use does not result in personally identifiable data being collected or stored.

You have the option on the "Contact us" page of the Website to contact us and submit personal information to Capita Hartshead Tracing Solutions Limited, in order that we might answer your queries, or send you further information. The information collected by us might include your name, address, email address, telephone and fax number as well as any details you wish to provide. We will use the information you supply to deliver the further information and/ or services you have requested, send you details of events and seminars which may be of interest, forward to you invitations or email alerts and ensure that the information and content on the Website is delivered in the most effective manner for you. If you do not want us to use your personal information in this way please contact info@capitatracing.com.

We may work with third parties to research certain usage and activities on the Website on our behalf. No personal information about you is shared, however in the course of conducting this research these third parties may place a unique "cookie" on your browser. A cookie is a small file which is sent to your browser and stored on your computer's hard disc and helps us understand and track your use of the Website and where we can improve the information and services provided.

We use cookies solely to gather information on IP addresses, to analyse trends, administer the Website, track users' movements on the Website and gather broad demographic information for aggregate use. IP addresses are not linked to other personally identifiable information and will not be used to deliver targeted marketing messages.

Some browsers do not support cookies and other browsers provide a way to turn off cookie functionality by changing the settings on the browser. For information about blocking the use of cookies, please refer to the instructions/help screen on your internet browser. Please note that you may not be able to use or access certain parts of the Website or online services if you block the use of cookies.

Storage and Disclosure of Personal Information
Your Data may be stored and transferred within the European Economic Area (EEA). We take all reasonable care to prevent any unauthorised access to your personal data and to treat it securely and in accordance with this Privacy Statement.

We will not disclose, without your consent, any personal information we collect about you when you visit the Website to a third party outside of the group of companies of which we form part (which, for the avoidance of doubt means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006).

We may disclose your personal information to third parties:

i.	in the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;
ii.	if Capita Hartshead Limited or substantially all of its assets are acquired by a third party, in which case your personal information held by it may be one of the transferred assets;
iii.	if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms of use or to protect the rights, property, or safety of Capita Hartshead Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

By submitting your personal information through this Website, you shall be consenting to it being processed in the manner described above by Capita Hartshead Tracing Solutions Limited and other members of the group of which we form part. If you have previously submitted personal information through this Website and wish us to cease using it for the purposes submitted, please see the Contact Us section below.

Protecting your Personal Information
The internet is not a secure medium. We take great care to ensure the security of the Website and of your personal information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage, however the transmission of your information is at your own risk. We cannot guarantee the complete security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. Once we receive your personal information, we will endeavour to use appropriate security technologies and procedures to seek to prevent unauthorised access and use of your personal information. We will retain your personal information only for as long as necessary for the purposes described above or as long as the law requires.

Right of Access to your information
Should you wish to obtain a copy of the personal data we hold on you please write to Louise Harris at Hartshead House, 2 Cutlers Gate, Sheffield S4 7TL, who will deal with your request in conjunction with our compliance team. We may request proof of identification to verify your access request. Please note that a small fee will be payable. As soon as we are satisfied as to your identity we will send you as soon as is practicable a copy of all the data we hold concerning you.

If it transpires that the information we held for you is inaccurate, we will make the necessary amendments and confirm to you that these have been made.

We will retain your personal information only for as long as necessary for the purposes described above or as long as the law requires

Links to other websites
This Privacy Policy extends only to the Website and therefore does not extend to your use of, provision of data to, and collection of data on any website not connected to us to which you may link by using the hypertext links * within the Website, including any other website relating to a member of the group of which we form part.

* Hypertext links are a means by which visitors can skip from one website to another or from one page to another within the same site.

Further Information
We reserve the right to edit or amend this Privacy Policy from time to time. If we make any substantial changes to the Privacy Policy, we will notify you by using a notice on the home page of the Website.

As a result of improvements we make to our services, amendments to laws or regulation or developments in the technology or processes we use, we may change the information we hold about you and/or the way in which or the purposes for which we process such information. If we make any substantial change in the way in which we use your personal information we will notify you.

Contact Us
Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to us at Capita Hartshead Tracing Solutions, Hartshead House, 2 Cutlers Gate, Sheffield S4 7TL or pressenquiries@capita.co.uk.